Privacy Policy

Last updated: April 5, 2026

This Privacy Policy for Luv Coach AI Limited Liability Company (“we”, “us”, or “our”), describes how and why we might access, collect, store, use and/or share (“process”) your personal information when you use our services (“Services”), including when you download and use our mobile application, LuvCoach AI.

Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

SUMMARY

This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by scrolling to the particular topic below.

What personal information do we process? When you visit, use or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the features you use.

Do we process any sensitive personal information? Some of the information may be considered “sensitive” in certain jurisdictions, for example, your gender or sexual orientation. You may choose to provide us with sensitive information that is not required for use of the Services, for example, when you share information in your profile that is viewable by other users, when you share information in a direct message to another user, or when you share information with Mira.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is by emailing [insert email address] using the contact form located at https://luvcoachai.com/contact/.

1. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you use and engage with the Services, or otherwise when you contact us.

Personal Information Provided by You.

The Personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. The personal information we collect may include the following:

• • Name
  • Phone number
  • Email address
  • Username
  • Password
  • Contact preferences
  • Contact or authentication data
  • Billing address
  • Debit/credit card numbers
  • Job titles, professional experience
  • Mailing address

Sensitive Information Provided by You. Due to the nature of the LuvCoach AI mobile application and our Services, particularly the open text functionality and other features that allow you to share a wide range of information with us, you may choose to provide us with categories of sensitive information. While we cannot predict all the information you will share with us, we recognize that you may, for example, choose to share information such as:

• • Data about your sex life or sexual orientation
  • Information revealing your religious or philosophical beliefs
  • Information revealing political opinions
  • Information revealing race, nationality, or ethnic origin

Payment Data. We may collect data necessary to process your payment if you choose to make a purchase. All payment data is handled and stored by [insert payment vendor]. You may find their privacy notices here: [insert vendor privacy notice link].

Application Data. If you use our LuvCoach AI application, we also may collect the following information if you choose to provide us with access or permission:

• • Geolocation Information – We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.

• • Mobile Device Data – We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser types and version, hardware model Internet Service provider and/or mobile carrier, and IP address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.

• • Push Notifications – We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in our de ice’s settings.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our Internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Automatically Collected.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and deice characteristics, operating system, language preferences, referring URLS, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• • Log and Usage Data – Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity int her Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

• • Device Data – We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services, Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• • Location Data – We collect location data such as information about your device’s location, which can be either precise and imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your location settings on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of Services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To enable user-to-user interactions. We may process your information if you choose to use any features that allow for communication or other interactions with another user.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing and promotional communications at any time.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention and monitoring of communications and content to ensure compliance with our Acceptable Use Policy (AUP).
  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

• • Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have approved it or otherwise instructed them to do it. They also commit to protect the data they hold on our behalf and to retain it for an appropriate period of time.
    The third parties we may share personal information with are as follows:
    • • Advertising, Direct Marketing, and Lead Generation: [Insert provider]
      • Affiliate Marketing Program: [Insert provider]s
      • AI Platforms: [Insert provider]
      • Allow Users to Connect to Their Third-Party Accounts: [Insert provider]
      • Cloud computing services: [Insert provider]
      • Communicate and Chat with Users: [Insert provider]
      • Content Optimization: [Insert provider]
      • Data Backup and Security: [Insert provider]
      • Functionality and Infrastructure Optimization: [Insert provider]
      • Payment, Invoicing and Billing: [Insert provider]
      • Retargeting Platforms: [Insert provider]
      • Social Media Sharing and Advertising: [Insert provider]
      • User Account Registration and Authentication: [Insert provider]
      • User Commenting and Forums: [Insert provider]
      • Web & Mobile Analytics: [Insert provider]
      • Website Hosting: [Insert provider]
      • Website Performance Monitoring: [Insert provider]
      • Website Testing: [Insert provider]
  • Third Parties Involved in a Transfer of our Business. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• • Other Users. When you share personal information (for example, by messaging or otherwise interacting with another user, or by providing information on your profile or in other areas that may be viewed by all users, other users may make that personal information publicly available outside the Services in perpetuity (for instance, through screen captures, photos, etc.).

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Servies. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests. The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request to [insert email].

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

We may share your information with [Google Analytics or other similar provider] to track and analyze the use of the Services. The third party features that we may use include: [insert features]. To opt out of being tracked by [Google Analytics or other similar provider] visit [insert weblink]. You can opt out of [Google Analytics or other similar provider] advertising features through ads settings for mobile applications. Other options for opting out may include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of [Google Analytics or other similar provider], please visit [insert Google or other provider privacy webpage].

5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?

As part of our Services, we offer features powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Features”); for example, Mira is an AI Feature. AI Features are designed to enhance your experience and provide you with innovative features and functionality. The terms in this Privacy Policy govern your use of the AI Features within our Services. Generally, our AI Features are designed for natural language processing, machine learning models, including but not limited to for Mira, our “coach” in LuvCoach AI.

We provide the AI Features through third-party service providers (“AI Service Providers”), including OpenAI. As outlined in this Privacy Policy, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Features for purposes outlined herein. Your information will not be used to train any AI Service Provider models.

All personal information processed using our AI Features is handled in line with our Privacy Policy and our agreements with third parties.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for tax, accounting or other legal purposes). No purpose in this policy will require us to keep your personal information for longer than 30 days past the termination of a user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your person information and isolate it from further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information via our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from a user less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [insert email].

9. DO WE RESPOND TO DO-NOT-TRACK (DNT) FEATURES?

Most web browsers and some mobile operating systems include a “Do-Not-Track” (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

10. WHAT ARE YOUR PRIVACY RIGHTS?

• Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time by contacting us at [insert email]. Please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance lawful processing grounds other than consent.
• Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us at [insert email]. You will then be removed from the marketing lists. However we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. No mobile device information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
• Reviewing or changing your account information. If you would at any time like to review or change the information in your account or terminate your account, you can log into your account settings and update your user account.
• Deactivating your account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal rights and/or comply with applicable legal requirements.
• Cookies Settings. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect your ability to use our Services.
• Other rights. You may have other rights under applicable law, which you may exercise by contacting us at [insert email address] or [insert webpage where privacy contact form is located]:
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
  • In certain states, you may also have the right to:
    • Access the categories of personal data being processed
    • Obtain a list of the categories of third parties to which we have disclosed persona data
    • Right to obtain a list of specific third parties to which we have disclosed persona data
    • Right to obtain a list of third parties to which we have sold persona data
    • Right to review, understand, question, and depending on where you live, correct how personal data has been profiled
    • Right to limit use and disclosure of sensitive personal data
    • Information We Collect