At Luv Coach AI (MiraLuna), we take the security and protection of our users seriously. Our platform is designed with a trust-first approach, where safeguarding your personal information, identity, and interactions is a core priority — not an afterthought.
We use a combination of technical, administrative, and operational safeguards to protect our systems and the people who use them. This includes secure authentication processes, encrypted data transmission, controlled access to sensitive information, and ongoing monitoring for unusual or potentially harmful activity. We work with trusted infrastructure and service providers to ensure that data is handled securely and responsibly.
In addition to technical protections, we have built internal processes to support user safety and platform integrity. This includes review systems for user-generated content, identity verification steps where appropriate, and human oversight through our internal support and safety workflows. Our goal is to reduce misuse, prevent harmful behavior, and create an environment where people can engage with confidence.
Access to sensitive data is restricted and role-based, meaning only authorized personnel can access information necessary to perform their responsibilities. We continuously evaluate and improve our security practices as the platform evolves.
While we take strong measures to protect our platform, no system can be completely immune to risk. If you believe you have discovered a security vulnerability or have concerns about the safety of your account or data, we encourage you to contact us immediately.
This policy is effective as of March 25, 2026
Last updated: March 26, 2026
We appreciate responsible disclosure and will investigate all legitimate reports promptly.
